Billplz Credit: overview

Billplz Credit (also called Credit Balance) is a pre-paid balance held in your Billplz account. Transaction fees for FPX and other services are deducted from your Credit Balance, not from the payment amount your customer pays.

What Billplz Credit covers

Your Credit Balance is used to pay for:

• Membership fees: Annual subscription for Standard and Enterprise plans
• FPX B2C transaction fees: Flat fee per successful transaction, rate depends on your membership plan
• Activation and annual fees: For card and e-wallet payment channels, if applicable
• Payment Order API fees: Charged per disbursement request according to your membership plan
• Shopify collection fees: Percentage per transaction if you use Billplz's Shopify integration. See Connect Billplz to Shopify

FPX transaction fees are deducted from your Credit Balance. Card and e-wallet fees are deducted directly from the payment amount before payout.

For current rates, see the Billplz pricing page.

How credit reloading works

You reload credit manually from your dashboard. If your balance reaches zero or goes negative, the system automatically reloads credit from your daily collection. See Automatic Credit Reload: overview.

If your credit balance reaches zero or goes negative, Billplz automatically deducts from your incoming customer payments to refill the credit balance in multiples of MYR 100. This is called auto-reload:

• If daily collections are less than MYR 100, the full amount goes to credit balance, no payout is sent to your bank account
• If daily collections exceed MYR 100, the system deducts MYR 100 (or multiples of MYR 100) to cover the negative balance, and the remaining amount is paid out normally

This ensures transactions continue processing even when credit runs low, but it means your payout may be reduced or withheld while the system restores your credit balance. To avoid this, reload credit proactively.

Reloaded credit is non-refundable. Before reloading large amounts, verify your current balance and review upcoming expenses.

Credit balance transfers

You can transfer credit from one Billplz account to another if both accounts are active Billplz accounts. This is useful when consolidating operations or migrating to a new account structure.