Sign up for a Billplz account

This guide walks you through creating a Billplz account, from individual identity verification to organization setup. The full process takes about 10 minutes, with bank account verification completing within 3 business days.

Before you begin

You'll need the following to complete registration:

• A valid MyKad or passport for identity verification
• Your organization's SSM/ROC/ROS registration number
• A bank account registered under your organization's name
• A working mobile number and email address for OTP verification

Step 1: Start registration

Go to billplz.com and click Sign up.

Step 2: Create your SSO account

Enter your email address, complete the reCAPTCHA, and click Continue. By continuing, you agree to the Billplz User Agreement and Privacy Policy.

On the next screen, check your inbox for a verification code sent to your email address. Enter the OTP code and click Sign Up.

Step 3: Verify your phone number

Enter your mobile number and click Send Code via SMS. Enter the 6-digit code and click Continue.

Step 4: Enter your identification details

Select your identification type (MyKad or Passport). Enter your full name exactly as it appears on your ID, then enter your ID number.

Complete the reCAPTCHA and click Continue.

Step 5: Complete e-KYC verification

Review your identification details on the Verify your identity screen. If anything is incorrect, click Edit to update. When ready, click Continue.

If you are on a desktop browser, a QR code appears. Scan it with your mobile device to continue the verification on your phone. Do not close your desktop browser while the verification is in progress.

On your mobile device, follow the CTOS on-screen instructions to photograph your MyKad (front and back) and take a selfie.

Once verification is complete, return to your desktop browser and click Refresh status to continue.

Step 6: Add your organization

Enter your organization's email address. Check your inbox for the verification code, enter it, and click Continue.

This email becomes your organization's contact email for payment notifications.

Step 7: Enter your organization details

Enter the following:

• Name as per SSM / ROC / Registration: must match your registration certificate exactly, including suffixes like "Sdn Bhd" or "PLT"
• SSM / ROC / Registration Number
• Organization Bank Name: select from the dropdown
• Organization Bank Account Number: must be registered under your organization's name

Complete the reCAPTCHA and click Continue.

Step 8: Complete organization registration

The Organization Registration page appears. Your email and bank details are pre-filled from the previous steps.

Fill in the Contact Details section:

• Customer Service Phone: the phone number shown to customers on billing pages
• Customer Service Email: the email address shown to customers on billing pages and receipts
• Mobile Number: your mobile number for account notifications
• Contact Name: your name or the name of the primary contact person

Enter a promo code if you have one (optional). Complete the reCAPTCHA. Review the Billplz User Agreement and Privacy Policy, then click Submit.

Step 9: Wait for bank account verification

Your account is now created. Bank account verification takes up to 3 business days. You receive an email notification once verification is complete.

Step 10: Enter your business website

After your bank account is verified, log in to billplz.com. The Merchant Application Form appears.

In step 1, enter your business website or social media page URL. Click Submit.

[Screenshot: 10.png — Merchant Application Form, step 1: Business Website]

Step 11: Select your business category

In step 2, select your Business category code and Business model from the dropdowns. Click Submit.

[Screenshot: 11.png — Merchant Application Form, step 2: Business Category]

Step 12: Enter your business address

In step 3, enter your business address (address lines, city, zip code, state, and country). Click Submit.

[Screenshot: 12.png — Merchant Application Form, step 3: Business Address]

Step 13: Complete additional details

Your Billplz dashboard opens. An Additional Details Required modal appears, requesting information for regulatory compliance.

Fill in the following:

• Business Address: your registered business address (unit, street, city, postal code, state)
• What best describes your business?: select your business type from the dropdown
• Business description: briefly describe your products or services, target customers, and business model
• Business website or social media URL: enter your website or social media page (include http:// or https://)
• New SSM (12-digits) / ROS Number: enter your 12-digit SSM or ROS registration number
• Tax Identification Number (TIN): enter your TIN
• Is your business SST registered?: select Yes or No. If yes, enter your SST number.

Click Submit.

[Screenshot: 13.png — Additional Details Required modal on the Billplz dashboard]

What's next

Your account is ready to accept FPX payments. See Quick-start: First payment in 5 minutes to send your first bill.

To accept card or e-wallet payments, email team@billplz.com to request activation. Billplz will guide you through the verification process. See Understanding identity verification (KYC and KYB) for details.